Shipping Policy, Return & Refund Policy

Last updated: August 12, 2025

At Ravolvo, we want you to be completely satisfied with your purchase. Please read our policy carefully before placing an order.

📦 Shipping Policy

• We process and ship orders within 1–3 business days after payment confirmation.

• Delivery times vary depending on the destination country. Standard shipping typically takes 7–15 business days, but may take longer due to customs, carrier delays, or peak seasons.

• Customers are responsible for providing a correct and complete shipping address. Ravolvo is not liable for delays or lost packages caused by incorrect or incomplete addresses.

• Once your order is shipped, you will receive a confirmation email with tracking information.

🔄 Return Policy

Return Period

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return Conditions

To be eligible for a return:

• Your item must be in the same condition that you received it — unworn, unused, with all tags attached, and in its original packaging.

• You’ll also need the receipt or proof of purchase.

Items that are returned worn, damaged, or without original packaging will not be accepted.

⚠️ Please note:

• Customers are fully responsible for all return shipping costs, including any international return fees.

• It is not permitted to order multiple sizes with the intention of returning the ones that don’t fit. Such returns will not be accepted.

How to Start a Return

1. Go to our Contact Page and fill out the return request form.

2. Include:

   • Your full name

   • Order number

   • The item(s) you wish to return

   • Reason for return

3. Our support team will respond within 24–48 hours with detailed return instructions.

4. Once your return is approved, ship your item within the 14-day period.

Keep your proof of shipment — we may request it before processing your refund.

⚠️ Important: Items sent back to us without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

• The item is defective or damaged.

• You received the wrong item.

This allows us to evaluate the issue and resolve it quickly.

Non-Returnable Items

We do not accept returns for:

• Perishable goods (e.g., food, flowers, plants).

• Custom products (e.g., special orders or personalized items).

• Personal care items (e.g., beauty products).

• Hazardous materials, flammable liquids, or gases.

• Sale items or gift cards.

If you’re unsure whether your item is eligible for return, please contact us before placing your order.

🔁 Exchanges

The fastest way to get the right item is to return the one you have, and once the return is accepted, place a new order.

💳 Refund Policy

• Once we’ve received and inspected your return, we’ll notify you if your refund was approved.

• Approved refunds will be processed within 10 business days to your original payment method.

• Please note it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at ravolvoinfo@gmail.com.